Facebook Chat Problems & Solutions

How to Troubleshoot Your Facebook Chat Problems

Facebook Chat
Screenshot/Facebook © 2011.


Facebook chat is an incredibly handy way to communicate with your friends. Whether or not you are new to Facebook chat and its video and voice calling features, you may occasionally have some problems with your chat experience. Here is a synopsis of common chat problems that Facebook users report, along with possible solutions. If your problem and solution aren't listed here, contact Facebook by clicking the blue question mark in the top-right corner of a Facebook page, select Report a Problem and follow the instructions onscreen.


Unwanted Contact From Specific Facebook Chat Users

Are specific users creating problems for you on Facebook Chat? Block individual users while allowing others to send and receive chat messages from you by creating a block list on Facebook Chat. Click the Options icon in the chat sidebar and select Advanced Settings. Click the radio button next to Turn off chat for only some contacts and enter the names of the people you want to block in the field provided. The people you block won't be able to see that you are online and won't be able to send you chat messages.

Having a Problem With Your Camera

One of Facebook Chat's lesser-known features is its video-calling capability. If you have trouble with your computer's camera during a chat:

  • Close any open applications on your computer that use the camera, particularly other chat or video programs.
  • Try restarting your web browser.
  • Download the most recent drivers for your camera.

Having a Problem With Video Call Sound

  • Some microphones and headsets have mute/unmute buttons. Check to confirm yours isn't set on mute.
  • If you use an external microphone, make sure it is plugged into the correct port on your computer.
  • Close any programs that use a microphone, particularly video calling and chat applications.

Nobody Is Available to Chat on Facebook Chat

If all the names in your Facebook Chat sidebar are grayed out, Chat is turned off. Turn it back on by clicking the Options icon and selecting Turn On Chat. If the names are not grayed out and there are no green dot indicators next to people's names indicating their availability to chat, they just aren't online right now. Try back later.

Cannot Disable Facebook Chat Sounds

Select the Options tab in the Facebook Chat sidebar and click on Chat Sounds to disable them

Cannot Close the Facebook Chat Window

If the Facebook Chat sidebar appears stuck in the open position, select the Options tab on the chat panel and select Hide Sidebar. Clicking on the Options icon again unhides the sidebar. 

Too Many Friends to Scroll Through on Facebook Chat

Some users with hundreds of friends may find Facebook Chat becomes difficult to use. Select the Options tab on the Facebook Chat sidebar, and select Advanced Settings in the pop-up window. In the Advanced Chat Settings window, you have options to:

  • Turn off chat for only some contacts
  • Turn off chat for all contacts except

Whichever one you choose, you are asked to enter the names of the friends your choice affects.